What it means for you
- This will replace your current card and should be activated as soon as you receive it. Once activated, your current card will no longer work.
- Your new Contactless card can be used for faster, secure payments.
- This new debit card can be added to ApplePay, GooglePay, and SamsungPay.
What will change
- Your card number, expiration date, and security code.
- You'll need to update your card information for recurring payments like utilities, streaming services, and other regular bills that are paid automatically.
What will stay the same
- Your basic account terms.
- Your new card will get the same security features and fraud prevention within your Planters First Bank Online & Mobile Banking.
- Our commitment to your security and satisfaction.
FAQs
Your new Visa card will be arriving this November!
Q: Why am I receiving a new card?
A: We’re transitioning your Debit Card to Visa, which provides many valuable features and benefits. We hope you'll enjoy the enhanced services of your new Visa card.
Q: How do I activate my new Debit Card?
A: Call the toll-free number and an automated voice operator will guide you in completing the verification process and selecting your new secured PIN.
Q: How do I set up card controls for my new card within Online and Mobile Banking?
A: To set up card controls, open the Planters First Bank Mobile Banking app, go to “Accounts,” select your card under “Card Management,” and tap “Alerts and Protection” to choose your settings.
Q: Can I add my new Debit Card to my phone?
A: Yes, your new Visa card can be loaded into ApplePay, GooglePay, or Samsung Pay.
Q: Will I keep my current benefits?
A: You will experience comparable benefits from Visa with your new card. In addition, you receive Visa's Zero Liability Policy*, Real-Time Fraud Protection, and more.
Q. Can I use my card with Tap and Go?
A: Your new Debit Card is Contactless and can be used with a quick tap at many merchant locations.
Q: What will happen with automatic/recurring bill payments on my card?
A: Once you receive your new card, you’ll need to update your new card number, expiration date, and security code to merchants who regularly bill this account. This may include wireless, cable and internet providers, streaming services, insurance companies, highway toll accounts, food delivery services, utilities and subscription services, as well as online merchants where you shop regularly.
For questions about your new Debit Card, please contact us at info@plantersfirst.bank or 833-732-8351.
** Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use.
This card is issued by Planters First Bank pursuant to a license from Visa USA Inc. Visa is a registered trademark of Visa International Service Association.