Report Lost/Stolen Card

If you discover your debit card is missing, it's important to call the bank right away. During regular business hours, contact your local branch to report your card lost/stolen.
After regular business hours, please contact 1-800-500-1044 to report your card lost/stolen.

If you suspect you have been a victim of Identity Theft, visit identitytheft.gov for information on steps you can take.

Planters First Bank is committed to your account security, with additional protection for your Planters First Bank debit cards. Offering you the ability to control how, where, or when your debit card is used via your mobile device. You can turn your card on or off with the touch of a button. You can also set location-based controls, block international transactions, or set spending limits. You can receive alerts for transactions if you desire.

Turn your card on and off with Card Management.

Control is good. Today you can control your TV … your thermostat … even your lights, right from your mobile device. And now you can get that same kind of control over your Planters First Bank debit cards.

What you can do with Card Management...

• Turn your card on and off
• Set per-transaction spending limits based on various factors such as dollar amount, transaction type, or merchant type
• Receive alerts on all transaction attempts declined
• Set other instant alerts on all or select transactions
• Set a location boundary where the card can be used
• Set parental or employer controls and monitoring
• Receive Text Notification

Here’s how to set up Card Management Controls:

1. Go to the Planters First Bank Mobile Banking app dashboard and select “Accounts,” then select the appropriate account
2. Go to “Card Management” and choose a card
3. Finally, tap “Alerts and Protection” and choose the controls you would like to apply to that card.

It’s just another way Planters First Bank helps you safely and securely manage your money.